CP
Cheznay P

1 reviews | Active since Oct 2019

08 Oct 2019, 17:33

Sneaky Vodacom

I am completely confused. I have a contract for 24 months with Vodacom. When i took out the contract, i received a discount for the 24 months. Howeve r the last month of my contract i was invoiced and the discount was excluded meaning i have to pay more. This is unacceptable! I vallec 2 months in advance to give notice of my cancelation and it was not mentioned that i would be charged excluding the discount. When i called into customer care to resolve this matter i was cut off and they haven't called me back. I am highly disappointed by the 'sneaky' behaviour. And i expect this matter to be resolved.

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Replies (1)
Vodacom
Vodacom's reply08 Oct 2019, 18:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team