AK
Ashley K

1 reviews | Active since Mar 2011

22 Jan 2018, 12:12

Sneaky *******

During the December holidays, whilst not at work and making constant calls, I saw my airtime was vanishing each day. Being fully connected to wifi and having mobile data on my phone, I couldn't figure out why this would be happening. To my knowledge I had no subscriptions, and when I smsd vodacoms number they told me I had none. Yet when I phoned, the consultant told me that I was subscribed to Vlive! What?!! I've never subscribed and would love to see my consent for that. Apparently I've made 37 purchases in the last 3 months at R7.00 per day. I'd like my R259.00 back Vodacom. This is not cool. I wonder how many people you're silently *****ing from.

0
Replies (3)
Vodacom
Vodacom's reply22 Jan 2018, 12:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply23 Jan 2018, 09:48
Official

Hi Ashley

Please be advised we have responded to you with feedback via SMS.

Have a pleasant day further!

Regards,

RJ

AK
Ashley K's update23 Jan 2018, 10:17
Reviewer Update
Thanks for sorting it out so speedily. Appreciated.