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Pedro M
1 reviews | Active since Jan 2012
25 Oct 2019, 16:52
Sneaky Sharks
I took out an attractive 10G data contract with vodacom. I have always been on prepaid as there 79c package was good. Now after taking out the new data contract, they automatically put me on a Top up data plan which changes my airtime from 79c to R1.89 without telling me. Absolute sneaky sharks!!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Oct 2019, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2019, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
PM
Pedro M's updateReviewer Update
05 Nov 2019, 09:09Dean from Vodacom did reply and they offered to cancel my data contract.
PM
Pedro M's update05 Nov 2019, 09:09
Reviewer Update
Dean from Vodacom did reply and they offered to cancel my data contract.
Vodacom's replyOfficial
06 Nov 2019, 08:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Nov 2019, 08:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you have advised accordingly. Regards Consumer Website Team
Best regards,
PM
Pedro M's updateReviewer Update
06 Nov 2019, 18:11 Dean from Vodacom did reply and they offered to cancel my data contract.
PM
Pedro M's update06 Nov 2019, 18:11
Reviewer Update
Dean from Vodacom did reply and they offered to cancel my data contract.