Sneaky ******
<p>I requested a soft lock of R50 be implemented on my account. When being read the terms and conditions I was told they cannot guarantee this, as when busy on a call or browse they will wait for the activity to be completed. Today I decide to follow up with Vodacom as they were trying to sell me a higher package, on investigation I was informed my usage was R1300 above the set limit. Meaning that whatever call or online activity I have been busy with has been ongoing since the limit was set as they didn't soft lock the line no did I get usage warnings/updates. </p>
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Replies (2)
Vodacom's replyOfficial
16 May 2017, 15:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 May 2017, 15:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 May 2017, 07:25Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 May 2017, 07:25
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,