1 reviews | Active since Jul 2016
Sneaky costs from Vodacom!
<p>i have just received my new phone; but whenever I received phone calls, the caller ID showed "Unknown". I thought there was a setting on my phone to be changed, naturally. I called Customer Care, and they said that it had nothing to do with the phone setting, but I had to call in the next day and ask a technician to "activate" that setting for me but at an extra cost. SINCE WHEN does a customer have to pay extra just to see who's calling them?! I have never heard of anything so ridiculous. And what's more, no one informed me of this damn "cost" upon ordering the phone. When I was on prepaid with Cell C, I didn't have this problem-even when I was on contract with them. This cost is ridiculous, I must say. Even if it's R9 per month...get it together Vodacom! Thinking that I should've stayed with Cell C. Next thing you know, I'll be charged for listening to the music on my phone!! </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for bring this instance to our attention.
Please refer to our correspondence for feedback and confirmations.
Warmest regards
Elroy
Thank you for bring this instance to our attention.
Please refer to our correspondence for feedback and confirmations.
Warmest regards
Elroy
