LH
Laura H

1 reviews | Active since Jul 2016

26 Oct 2016, 01:25

Sneaky costs from Vodacom!

<p>i have just received my new phone; but whenever I received phone calls, the caller ID showed "Unknown". I thought there was a setting on my phone to be changed, naturally. I called Customer Care, and they said that it had nothing to do with the phone setting, but I had to call in the next day and ask a technician to "activate" that setting for me but at an extra cost. SINCE WHEN does a customer have to pay extra just to see who's calling them?! I have never heard of anything so ridiculous. And what's more, no one informed me of this damn "cost" upon ordering the phone. When I was on prepaid with Cell C, I didn't have this problem-even when I was on contract with them. This cost is ridiculous, I must say. Even if it's R9 per month...get it together Vodacom! Thinking that I should've stayed with Cell C. Next thing you know, I'll be charged for listening to the music on my phone!! </p>

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Replies (2)
Vodacom
Vodacom's reply26 Oct 2016, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Oct 2016, 07:10
Official

Thank you for bring this instance to our attention.

Please refer to our correspondence for feedback and confirmations.

Warmest regards

Elroy