LK
Lue-Allan Karsten

1 reviews | Active since May 2017

07 Sept 2022, 13:12

Sneaky contract terms

Renewed my contract online in 2020. Decided on the phone I wanted and there was the option to take the contract over 24 or 36 months. I ended up taking it over 36. the contract was for 185 minutes and 2GB data per month. Now 2 years down the line and I get no more data on my package but yet I have to pay the exact same amount. Call them and asked them what is going on and they tell me that the data was promotional for the first years and for the 3rd year I will not receive any data. I told them if this was specified to me when I took out the contract that I would not have agreed to it and I asked them to prove to me where it was specified and that I signed to agree to this madness. They were suppose to email me the contract but yet here I am still waiting. I was *****ed over before by Vodacom and here it happened again. Been with them for over 10+ years but enough is enough. TIME FOR CHANGE!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply07 Sept 2022, 15:15
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Sept 2022, 13:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have loaded the promotional 2GB for 24months. 

Regards Consumer Website Team

Best regards,