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Quintin R

1 reviews | Active since Aug 2014

07 Dec 2015, 08:35

Sneaky and quick to bill for data Slow to service!

A Vodacom agent was honest enough to admit that their network is slow to send you a text message that your data is about to run out or has run out. It is also slow to update your data bundle when you purchase data via their USSD string. I, the customer have to pay for their inefficiencies!<br> <br> Nobody knows what the other is doing within their environment an their billing system is a mess!<br> <br> Also, they have disconnected my line 4 days ago, whilst I am disputing my current bill! They have not even provided me with clarity and credited my previous bill for R8 600 data usage which I previously paid out of goodwill thinking that they will investigate and credit my account thereafter.<br> <br> I am not the only one, as many of my colleagues have the same problem.<br> <br>

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2015, 10:12
Official
Hello quintinvrensburg,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team