TM
Tim M
1 reviews | Active since Sept 2020
07 Sept 2020, 10:48
Sneaky additional charges
I've just checked my bills which are emailed to me and see there are additional charges labelled "Handset Instalment" for R260 and R139 on two of my accounts. I'm seriously unimpressed as I was never informed or asked about these charges. Maybe time to migrate to another service provider.
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
07 Sept 2020, 11:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 11:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team