TM
Tshepo M

1 reviews | Active since Aug 2012

09 Jan 2026, 12:48

Sneaking in services to my contract I did not authorize.

Vodacom decided to add a service of 4GB Bonus Data Bundle 40% to my contract phone from Dec 2025 without my consent or my authorization. They sneak in a service and I'm being charged R140 for something I know nothing about. This is borderline ********* and doing business in bad faith. I left Vodacom 10 yrs ago and recently came back and took two contract phones and I'm already regretting.

0
Replies (1)
Vodacom
Vodacom's reply09 Jan 2026, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team