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Nadia R
1 reviews | Active since Feb 2012
19 Nov 2020, 07:42
Sneaking extra fees - Disgusting Vodacom
So once again Vodacom sneaks fees into your monthly bill. Starting May 2020 "Content Services" have been added to my mothers bill on a month basis. She would NEVER have subscribed to this service and she was never contacted to request this either. Please can you reverse each "Content Service" added to her bill From May 2020 to Present. Shocking that you attempt to deceive people!!
The Line in question is ***
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
19 Nov 2020, 08:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2020, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nadia R's updateReviewer Update
20 Nov 2020, 10:25Hello Vodacom
When can i expect a consultant to call me and resolve the issue I raised yesterday regarding unauthorised "content services" charged to a line since May2020?
When can i expect a consultant to call me and resolve the issue I raised yesterday regarding unauthorised "content services" charged to a line since May2020?
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Nadia R's update20 Nov 2020, 10:25
Reviewer Update
Hello Vodacom
When can i expect a consultant to call me and resolve the issue I raised yesterday regarding unauthorised "content services" charged to a line since May2020?
When can i expect a consultant to call me and resolve the issue I raised yesterday regarding unauthorised "content services" charged to a line since May2020?
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Nadia R's updateReviewer Update
20 Nov 2020, 17:04Sorry but the issue has not been resolved. To receive only 3 months reimbur*****t out of 7 months where vodacom charged "content services" which were never requested or authorised is unacceptable.
I will be not be renewing our company contracts with vodacom in future.
I will be not be renewing our company contracts with vodacom in future.
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Nadia R's update20 Nov 2020, 17:04
Reviewer Update
Sorry but the issue has not been resolved. To receive only 3 months reimbur*****t out of 7 months where vodacom charged "content services" which were never requested or authorised is unacceptable.
I will be not be renewing our company contracts with vodacom in future.
I will be not be renewing our company contracts with vodacom in future.