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Lindiwe C

1 reviews | Active since Oct 2015

02 Oct 2023, 16:24

Snail Service

I did an upgrade with Vodacom on 22/09/2023 as I have been their customer for over 20 years and to date I still have not recieved my order. I am very disappointed in Vodacom, and there has not been updates why there is a delay, I have been phoning them and first agent referred me to their delivery company RAM and they knew nothing about my order. The upgrade I did on the 22/09/2023 and to date I still have not recieved my order. Ref K***. I have emailed, called and no-one seem to give me concrete answers.... I am fed up and require agent feedback from Vodacom why they have not delivered. They are quick to phone you but never follow up how to track orders until final destination and they have bothered to provide updates.

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Replies (2)
Vodacom
Vodacom's reply03 Oct 2023, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LC
Lindiwe C's update10 Oct 2023, 13:55
Reviewer Update
Yes the device was delivered but it was not the device I was promised.The device I was sold is suppose to have 64GB Ram but they delivered 32GB Ram.I called and advised they and they promised to refund me R200 to purchase 128GB memory card.To date they have not acknowledged my email and when to expect the refund.With this bad experience I will never purchase or do an upgrade via telephone.