1 reviews | Active since Jul 2011
SMS's disappearing
We bought a Vodacom SIM card to put in our alarm system to send us SMS's when we arm, disarm or have an alarm activation. On the 17th of October I loaded a 500 SMS bundle to the SIM card. On Friday the 1st of December I noticed that I stopped receiving SMS's when I activated/deactivated the alarm, so I loaded another 500 SMS bundle which got the SMS's going again. I found this a but pecu**** that it ran out so fast so I went to count the SMS's sent to my phone number every time I do something with the alarm and found that I only received about 220 SMS's. I keep the messages send to me for insurance purposes in case there is a query to my alarms integrity. I cant disclose my phone number in question on a public forum as this links to my alarm which is a security risk.
Can you please explain to my where the remaining SMS's have gone to? I have records of all the SMS's received and they dont tally up to 500. The characters of the SMS's are very short so each SMS does not count as 2 messages
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
