BD
Billy D

1 reviews | Active since Apr 2016

19 Apr 2016, 14:24

SMS's sent with incorrect info

Since the beginning of March 2016 I have been receiving up to 5 SMS's within 2 minutes from Vodacom that my balance owing is R0.00. Then I get more SMS;s saying my balance is R1.74. Both these amounts are incorrect. On numerous occasions I get told by Vodacom that they have corrected this and then the next day I receive these messages again- sometimes at 1.00 a.m. in the morning . I have sent numerous e mails to them in this matter and then get a \lie\" back from them that this has been rectified. Does anybody at Vodacom know what's going on or do they just not care because I am a small client and perhaps hoping I will go away?"

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Replies (1)
Vodacom
Vodacom's reply19 Apr 2016, 14:27
Official
Hello WRD,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team