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richard F

1 reviews | Active since May 2017

02 May 2017, 18:20

SMS Roaming vodacom does not work

<p>For the third overseas trip running vodacom sms roaming has not worked. To add insult to inhjury on my return my phone is barred from making calls. I have spent over an hour on the line to the call centre and eventually was passed to teh technical department which did not respond. Instead the call went to the engaged tone. I have an escalation number for the problem but doubt that they will follow up. I will probably have to call them again. Infuriuating! I have been a vodacom customer for years but ham now considerring my options.</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,