SMS roaming a joke

Item: Vodacom
Rating: 1
Author: Tom R

I and my wife are overseas and have activated SMS roaming - now I have received some sms, but my wife none and neither of us are able to send any sms! trying to contact Vodacom from here is impossible as they don't supply any e-mail addresses even though they mention e-mail in their contact us page. Yes we are connected to a service provider - so what is going on?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Apr 2018, 07:11

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply28 Apr 2018, 07:11

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Tom R's updateReviewer Update

30 Apr 2018, 15:02

Okay it is sorted, but puzzling - I have a recurring airtime contract with a balance in it, but that airtime cannot be used to send sms while overseas and then when i want to top up the airtime (which I think is the correct one) it will not allow me to use my airtime balance to do it?

Tom R's update30 Apr 2018, 15:02

Reviewer Update