SMS Roaming

I was travelling out of the country on Friday and requested for SMS roaming but now Vodacom cannot assist with deactivating the SMS roaming. I have been calling customer care since 18h00 yesterday , and again several times this morning and midday. Apparently my number has been migrated to the C3D system and when the call centre agent deactivates from their side, the action stays open i.e. it doesnt close or resolve. The last response i got is that i have to wait for 24 hours before the issues gets escalated to the IT dept. My issue is that my phone has not been working since yesterday when i got back and vodacom is not able to assist until 24 hours elapses. The number i have is the only one so even to make calls to vodacom i have to borrow somebody else's phone because i cannot do outgoing calls from my phone. I just do not understand why i have to suffer as result of a new system that doesnt seem to serve the purpose it was intended for. I really have been inconvenienced by the fact that i cant use my phone and would really appreciate if vodacom can resolve promptly.