SMS notifications of airtime advance

Item: Vodacom
Rating: 1
Author: eKj K

I keep getting sms notifications that R11 had been deducted from airtime balance and when I contact Vodacom they can't explain on which number it is, nor can they explain why it happens and they are unable to give me an itemised account to prove that these charges are not made.

Previous case 1- ********** ********** & 1- ********** ********** .

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Mar 2019, 11:13

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Mar 2019, 11:13

Official

Vodacom's replyOfficial

28 Mar 2019, 12:22

Dear Elmar

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply28 Mar 2019, 12:22

Official