1 reviews | Active since Mar 2017

10 Mar 2017, 08:31

SMS Notifications / Bad Service

<p>Last year December 2016, I decided to get a cell phone contract with Vodacom. As normal, I requested my current Vodacom number to be converted to a contract. Ever since then, I don't get any sms notifications. Instead they're sent to my friend’s number.</p> <p>I contacted Vodacom several times about this issue and they kept on giving me nonsense stories about why this happened/s.</p> <p>On Sunday, 26 February I got an sms from Vodacom telling me that my query has been resolved, my number has been updated. The problem still continued, my friend informed me of the sms’ s again and forwarded them to me. I reported again on the 7th of this month. I was told to wait 24hrs…#sigh</p> <p>I reported again yesterday (09/03/17), and now I’m told to wait two or three weeks. In the meantime, I will get those notifications via email…just imagine!</p> <p>I said, OK. Then I went straight to another service provider to enquire if it was possible for me to change from Vodacom to them. The answer was, “Yes.”</p> <p>I am tired of fighting for stupid things. I don’t understand why this is such a long process.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2017, 10:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team