SMS Notifications / Bad Service
<p>Last year December 2016, I decided to get a cell phone contract with Vodacom. As normal, I requested my current Vodacom number to be converted to a contract. Ever since then, I don't get any sms notifications. Instead they're sent to my friend’s number.</p> <p>I contacted Vodacom several times about this issue and they kept on giving me nonsense stories about why this happened/s.</p> <p>On Sunday, 26 February I got an sms from Vodacom telling me that my query has been resolved, my number has been updated. The problem still continued, my friend informed me of the sms’ s again and forwarded them to me. I reported again on the 7th of this month. I was told to wait 24hrs…#sigh</p> <p>I reported again yesterday (09/03/17), and now I’m told to wait two or three weeks. In the meantime, I will get those notifications via email…just imagine!</p> <p>I said, OK. Then I went straight to another service provider to enquire if it was possible for me to change from Vodacom to them. The answer was, “Yes.”</p> <p>I am tired of fighting for stupid things. I don’t understand why this is such a long process.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
