1 reviews | Active since Jan 2012
Sms notification about data delayed! Huge bill! :(
To whom it may concern.<br> <br> I was away working and using data on my cellphone from around 10pm on the 27th of January. Then at 12:56am I recieved a message to say I had 611MB left, then at 1:00am I recieved another message to say I had 406MB left, then at 1:04 another message to say I had 201MB left then at 1:08am an alert to say my Vodacom data bundle had run out. At this point I purchased a 250MB data bundle. I was shocked to receive all these messaged because I was not downloading anything!!! <br> <br> If you check the time I purchased my 250MB data bundle I am confident you will see that the sms notification time was delayed and did not warn me accurately about the data bundle running out. This is extremely frustrating and finacially this is going to put me in debt.<br> <br> I now have a data bill of R2100 for data! That would have only cost me R249 - 2 gigs if I bought a data bundle. I really feel that this kind of price difference is extremely harsh and unforgiving to its loyal customers. I am on high package with vodacom. I have no idea why my data was used up so quickly as I was not downloading and there was no warning from the sms's until it was too late. Please help me asap! :(
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Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
