FL
Fang L
1 reviews | Active since Sept 2015
16 Aug 2017, 17:19
Sms notification about data delayed!
I was at home using my wifi and all of a sudden there was no internet so I turned on my cellular data usage and all of a sudden I got a SMS saying I have less than 250mb. Then 5 seconds later another SMS saying I have less than 100mb, then all of a sudden 3 more SMS saying less than 48mb, then all data run out then R12 out of bundle. I have screenshots to prove all SMS sent at once.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Aug 2017, 06:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2017, 06:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Aug 2017, 09:33
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Vodacom's reply17 Aug 2017, 09:33
Official
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
FL
Fang L's updateReviewer Update
17 Aug 2017, 10:08Hats off to vodacom to responding within 24 hours. I will have to see if the issue will occur again as they said it's issue with my phone, but I believe it's with vodacom. I know how data works on the phone.
FL
Fang L's update17 Aug 2017, 10:08
Reviewer Update
Hats off to vodacom to responding within 24 hours. I will have to see if the issue will occur again as they said it's issue with my phone, but I believe it's with vodacom. I know how data works on the phone.