JF
James F
1 reviews | Active since Jul 2009
14 May 2021, 09:11
SMS NOT WORKING AFTER PORTING FROM CELLC
I decided to port back to vodacom prepaid from Cellc prepaid. All went according to plan and I have been registered om the Vodacom network. I can make and receive calls. HOWEVER, MY SMS FUNCTIONALITY IS NOT WORKING. I CAN'T USE ANY SERVICES BECAUSE THE VODACOM SYSTEMS REQUIRE SMS CONFIRMATION. I HAVE CALLED THE CUSTOMER CARE NUMBER - NO SOLUTION. I HAVE VISITED VODASHOPS - NO SOULTION. CAN A HUMAN THAT UNDERSTANDS WHAT MY PROBLEM COULD BE PLEASE CONTACT ME.
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Replies (2)
Vodacom's replyOfficial
14 May 2021, 09:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2021, 09:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JF
James F's updateReviewer Update
07 Jun 2021, 12:17Dear Vodacom
My VODACOM number actually exists!!!
My number is ***
The fact that VODACOM does not even recognize me as a client is testimony to VODACOM's utter incompetence!!!!!
My issue of not receiving SMS messages has still not been resolved.
The number 082135 that was conveniently listed by Vodacom's response to my compliant is the normal customer care number that remains unanswered!!!! An to make matters worse my problem om not receiving SMS messages is not listed as an option on the automated call service.
The next step for me will be to report this issue to VODACOM senior management and if that does not help to the appropriate industry body.
My VODACOM number actually exists!!!
My number is ***
The fact that VODACOM does not even recognize me as a client is testimony to VODACOM's utter incompetence!!!!!
My issue of not receiving SMS messages has still not been resolved.
The number 082135 that was conveniently listed by Vodacom's response to my compliant is the normal customer care number that remains unanswered!!!! An to make matters worse my problem om not receiving SMS messages is not listed as an option on the automated call service.
The next step for me will be to report this issue to VODACOM senior management and if that does not help to the appropriate industry body.
JF
James F's update07 Jun 2021, 12:17
Reviewer Update
Dear Vodacom
My VODACOM number actually exists!!!
My number is ***
The fact that VODACOM does not even recognize me as a client is testimony to VODACOM's utter incompetence!!!!!
My issue of not receiving SMS messages has still not been resolved.
The number 082135 that was conveniently listed by Vodacom's response to my compliant is the normal customer care number that remains unanswered!!!! An to make matters worse my problem om not receiving SMS messages is not listed as an option on the automated call service.
The next step for me will be to report this issue to VODACOM senior management and if that does not help to the appropriate industry body.
My VODACOM number actually exists!!!
My number is ***
The fact that VODACOM does not even recognize me as a client is testimony to VODACOM's utter incompetence!!!!!
My issue of not receiving SMS messages has still not been resolved.
The number 082135 that was conveniently listed by Vodacom's response to my compliant is the normal customer care number that remains unanswered!!!! An to make matters worse my problem om not receiving SMS messages is not listed as an option on the automated call service.
The next step for me will be to report this issue to VODACOM senior management and if that does not help to the appropriate industry body.