SMS bundles not being transferred again

Guess I have to wait another four weeks again if I am lucky for this problem to be resolved, where bundles I transferred from my phone, did not get delivered to the alarm system I am using. But the money was deducted from my airtime. When I phoned customer care, I was told that they were offline, and could not even send an email. Good grief, how pathetic is that, no back up system nothing. When I explained to the consultant that this is an urgent matter, and needs to be resolved asap, as it is a security system. With an arrogant attitude told me I should purchase a working alarm system. Dumbstruck that I had to explain to her that the fault lies with the networks not the alarm system. She then told me I should buy an alarm system that does not need to use the networks. Wow, I am sorry, but WT??!!?!! And Vodacom pays this person a salary??!!??!! I said to her I can not believe that she would suggest I don't use their companies services. And here I thought Eskom is the only company asking their customers not to make use of their services. I asked her for a reference number and her name. She then told me I could use my phone number, whereafter she dropped the call.