SMS bundle (over a 100 sms') disappeared after less than 24 hours

I purchased a R49 sms bundle (which is over a 100 sms') on Sunday 9 December (like I do every month), I recharged my phone with the bundle & received an sms confirming my phone was credited with the sms bundle which will expire sometime in January. When I checked my balance on Monday 10 December it said I have zero sms' left. I phoned the call center on Monday evening to sort this the call center agent could not seem to understand that I need to reimbursed with an sms bundle but instead recharged me with airtime. I went into the Green Point store today to try and sort this out, but had to leave after 15 minutes of waiting for the staff member to get a call center agent on the line. Vodacom's service keeps getting worse and worse. Their call center is a disaster! Please note Vodacom that if you are bothered to call me to sort this out you need to contact me before 9.00 in the morning.