SMS BALANCES NOT VISUAL

Good Morning Sir / Madam, I am still not able to see my SMS balances on my APP profile. Even though I had enough bundle SMSs left, SMSs were debited against my airtime as confirmed by your operator. This number is utilised for my alarm system so the only way I can check my balances is through the APP or website. I had a zero balance according to the APP and website so I recharged to find out after still having a zero balance and contacting Vodacom that I had sufficient SMSs left. I transferred SMS's utilising my Talking Points rewards to again have a zero balance. I cannot continue like this. I did not want to contact Hello Peter but your operators, specifically Linda, said she would contact me back. She did not. What must I do to get support? This number is not connected to a phone so I cannot get my balance or reference number. It was not sent to my phone. Does Vodacom have the ability to correct this matter within 24 hrs. I need support please immediately, its been long enough. I have been promised it would be sorted to no avail.