KA
Keith A
1 reviews | Active since Jul 2011
10 Dec 2018, 08:17
SMS BALANCES NOT AVAILABLE
Just to add to my previous review, The operator was counting the SMSs I used because I told her there should be in excess of 200 left plus the talking points of 200 plus another 50 totaling in excess of 450 SMSs. This took half an hour because she sais I only have 190 left. Sure the system can be requested to count between two dates?
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Vodacom's replyOfficial
10 Dec 2018, 09:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2018, 09:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team