SMS BALANCE AND RECHARGE UNAVAILABILITY ON APP AND WEBSITE

Good Day, I have two Vodacom numbers, one in my IPhone and another in my Alarm. They are connected on the website with my one number as the primary. I have been having problems with recharging SMS's on both numbers. The balance on both numbers for SMS's shows zero. I recharged to find I still have SMS's left. I logged a call 1- ********** ********** on approx 20 November 2018. It was closed on 22 November 2018 saying it had been corrected. It is still the same. The numbers are ********** 244 (Primary) on contract and ********** 482 Prepaid. A call was again logged on 25 November 2018. I was assisted by the Prepaid section who said i must check my Simcard, on two devices I asked? I then had to be put through to contracts and explain the entire problem again. I cannot continue like this. Can Vodacom sort this problem out?