PR
Pieter R

1 reviews | Active since Sept 2018

07 Oct 2018, 14:36

Sms and Internet

I have inserted my sim card in a blackberry bold (the previous phone is broken). Now, unfortunately, I don't receive any sms's and I cannot connect to the internet. The sms issue I had previously was resolved for a couple of days, but now I have both an sms and internet problem. What is going on?

0
Replies (2)
Vodacom
Vodacom's reply07 Oct 2018, 14:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Oct 2018, 13:46
Official

Dear Pieter,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved.

Regards

Ashwin Abdurahman

Consumer Website Team(SA)

Best regards,