Smoke and mirrors.

I am still waiting for Vodacom to give me a decisive answer on my query regarding carry over minutes as per information I was given when I upgraded to a new contract. The sms's I recieve is confusing and not possible for me to interpret or understand Jethro a consultant at a Vodacom outlet said to me that he himself battle to understand it? I still need to hear from the so called Vodacom Success Squad - eish! REFERENCE NUMBER: *** Tumelo Barries Customer Care Vodacom Success Squad