MM
Mmanoko M
1 reviews | Active since Mar 2021
03 Feb 2025, 16:28
Smart watch
I lost my Huawei smart watch on the 20th of January 2025. I have done every processi was asked to follow only to find out today that the consultant said my watch wasn't insured while I was told that we need to finish the Cellphone claim first now they are telling me a different story. The consultant from Vodacom assisted me with filling out and sending the claim form. Today I was told that they didn't receive my claim form. I have been up and down to get my watch that I have never skipped a payment for insurance. They allocated my smart watch under laptop.
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Vodacom's replyOfficial
04 Feb 2025, 08:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2025, 08:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MM
Mmanoko M's updateReviewer Update
06 Feb 2025, 14:31Dear Vodacom Insurance, thanks for coming back to me. I am happy my issue is resolved. I will go to nearest Vodacom for my replacement.
MM
Mmanoko M's update06 Feb 2025, 14:31
Reviewer Update
Dear Vodacom Insurance, thanks for coming back to me. I am happy my issue is resolved. I will go to nearest Vodacom for my replacement.