Small Town Mentality lacks excellent service

I phoned Vodashop Vredendal on 19/01/2020 for an upgrade in a Vodacom Tablet double deal. I left a message and was promised a call back. Eventually I had to drive after them as I received no call. Once again another promise was given to phone the Sunday, another promise broken. I informed the sales person to sms me during the week, as I place of work does not have cellphone reception. Third time I had to drive after them on 24/01/2020. They confirmed no stock and cannoy give an indication when they will get. I phoned again 29/01/2020, with same answer. I requested to speak to the manager, mr Titus, who was in a meeting. No one takes responsibility and the client must just wait! If this was Cape Town, they would've made a plan to enquire from another shop with stock. Bad service from a small town shop! I feel like cancelling my contract as well as my April upgrade. Not cool treating an 18yr faithful Vodacom client like this!