Small fry

<p>Went in store to check when my internet contract expires - they told me it did last year March already.</p> <p>Took booklet, browsed around & found a deal I liked - Vodafone with Bluetooth keyboard.</p> <p>Did the paperwork for the upgrade on 15/04/2017 - was told they had no stock, they checked - saw that there was stock @ the warehouse & they ordered.</p> <p>Thursday, 20/04 I got call to inform me that the tablet has arrived at the store.</p> <p>Saturday, 22/04 I went in store to collect tablet - was told it doesn't appear on my profile, I can't collect it - I need to wait until someone phones me.</p> <p>I asked expected duration, the gentleman advised it would probably be same day.</p> <p>Today, 25/04/2017, I went into store - told the same gentleman that no one has called me - he indicated it is still a problem - apparently a general Vodafone issue.</p> <p>I asked for my paperwork back and told him that is seemed that they did not need business - he told me it seems like it.</p> <p>I might be a small fry with only one contract with you, but every you will feel it in your profit margins if every single person that gets treated in this manner takes their business elsewere.</p> <p>At this point I would rather go to another service provider, who would at least have the decency to keep the customer up to date & offer service.</p>