Small Fish in a Big Pond

So i have been dealing with the ***** and retention department as one of our contract was **********ly upgraded at the Meyersdal Outlet in June 2016.We have had to make statements,copy of signatures which we submited and 3 weeks later when we keep requesting feedback it falls on deaf ears.

I have now had to email the C E O of Vodacom Mr Joosub and have now reported this matter to the Consumer Protector. Vodacom how long do you think you can treat long standing client like this,we may only have 7 contract with you so we are small fish in a big pond