Slowest fiber installation process ever

I requested fibre connectivity online on 26 July 2020. In the communication that I received, I was told that I would have fibre installed within two weeks. It was due to this promise of service delivery that I considered Vodacom’s fiber connectivity. Since the application was initiated I have had to call the call Centre everyday on *** to prompt progress of my fibre application, as nothing happens if I don’t call for progress. I am sitting with a router which was delivered on 31 July 2020 and no set date to connect my line. Note that my area is fibre ready. I just need someone to come and install the router and confirm the connection. Can someone who is clued up on the process help close this sales deal. Else I’ll move to Telkom since I’m already a client of theirs.