Slow to treatment and mixed messages Vodacom fibre

Very Dissappointed with Vodacom Fibre! We were building a new home in geeenstone and had Vodacom fibre in our apartment, when I heard they were the service provider in the new estate Waterstone Park I thought great let me sign the account up now for the new house so they can lay the cables while we were building. This took place in June when I signed up my second contract with you, I expressed the importance of doing the work at the time so when it came to moving in I would have internet as I work from home. Today is the 18th of December and I’m still running around your staff members for some clarity on where my fibre is? After countless calls and promises that a supervisor will call me which never happens I have now had enough. Your inefficient service first got blamed on the council that had to come out to dig the road, then you blamed me for still building which was false as we have been living in the house for a while now, then my best was my last call when the call centre agent said what do you mean the job card says complete on my side you should have internet!!!!! It seems no one at Vodacom cares or knows what is happening! With all the competition in the market now days you would think that every customer was important? Here is the latest reference number, I don’t know what else to say than I’m disgusted, all my pre planning and giving you guys ample time to complete this job has resulted in silent treatment from you guys and no solution In site sr181 ********** 73