CF
Chris F
1 reviews | Active since Feb 2013
03 Sept 2019, 15:46
Slow to none technical support
Since January your service has gone backwards. I cannot login to my fibre and no one at Vodacom can help to just reset my line and get me to login again. My problem is just getting forwarded to the back office which has n 2 month back log to work through technical problems. I will be cancelling my fibre and go back to ADSL. I cannot wait 2 months for you to wake up. I work online and need a reliable connection, its my bread butter, but do you care?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Sept 2019, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2019, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Sept 2019, 12:33 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Sept 2019, 12:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,