TM
Theresa M
1 reviews | Active since Oct 2018
30 Oct 2018, 12:21
Slow service
I went to Vodacom 4U @ Mountain Mill mall in Worcester on 15/10 to upgrade my expiring contract. I chose the Lenovo Miix 320 and it was approved. The lady told me it will take 5 - 6 working days to receive the device. I phoned them on 29/10 and she was apologetic and was going to talk to the manager. It is now 2 weeks since I upgraded but have no device yet. This is too slow and bad service.
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Vodacom's replyOfficial
30 Oct 2018, 14:06Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2018, 14:06
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
TM
Theresa M's updateReviewer Update
31 Oct 2018, 12:34Vodacom phoned me within 15 minutes after my review. He wanted to confirm the "what/where/who/when" and was going to phoned mall branch afterwards. Shortly afterwards Guy from the mall phoned me. He found the device i app**** for and made an appointment with me on 31/10 @ 9h00. Vodacom then again phoned me to hear if Guy contacted me. I went to the mall this morning and Guy gave me friendly service and attention. I'm thus happy with the outcome. ?
TM
Theresa M's update31 Oct 2018, 12:34
Reviewer Update
Vodacom phoned me within 15 minutes after my review. He wanted to confirm the "what/where/who/when" and was going to phoned mall branch afterwards. Shortly afterwards Guy from the mall phoned me. He found the device i app**** for and made an appointment with me on 31/10 @ 9h00. Vodacom then again phoned me to hear if Guy contacted me. I went to the mall this morning and Guy gave me friendly service and attention. I'm thus happy with the outcome. ?