TM
Tshego M
1 reviews | Active since Jun 2015
03 Sept 2019, 08:44
Slow service
I Am very much inconvenienced by vodacom and their slow processes. I did a sim swap on sat 31.08.2019 and till today my swap hasn't been processed. Apparently the ***** dept is still busy with my query. ive been to vodaworld 3 times already and called the customer care numerous times. only to find out that my case still hasn't been allocated to anyone. My life is on hold because of my number being inactive, please sort this out soones.
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Replies (3)
Vodacom's replyOfficial
03 Sept 2019, 10:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Sept 2019, 10:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TM
Tshego M's updateReviewer Update
03 Sept 2019, 10:48You i just called your 111 and every time there's different information. im gatvol with Vodacom really its tiring going back and forth with you guys really
TM
Tshego M's update03 Sept 2019, 10:48
Reviewer Update
You i just called your 111 and every time there's different information. im gatvol with Vodacom really its tiring going back and forth with you guys really
Vodacom's replyOfficial
04 Sept 2019, 16:00 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply04 Sept 2019, 16:00
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team