Slow online upgrde service

Upraded my contract on Tuesday, 29 October 2020 and 3 days later I still have not only not received my device but after contacting Vodacom's pathetic customer service, I was told that the device is by Dispatch and therefore she couldn't give me any other details about when I would be receiving my new phone. In the past after upgrading online, the same day or by the latest the following day, I would've received a call from the upgrades department confirming my order and then on then usually the following day I would receive a call from the courier company confirming what time the phone will be delivered usually on the following day. This whole process to me was already way too long at an average of 3 days to receive your new phone from the date you did your upgrade onlne. Today is day 3 and the courier company has yet to receive my phone because Vodacom has gotten so *********** these days that they take 3 to 4 days just to process the upgrade on their side, to get the phone out of storage and arrange for delivery with a courier. 3 to 4 ****** days for this! Let's assume that they manage to hand over my phone to the courier company today sometime, that will mean that the courier company will only contact me for delivery on Monday, 5 October 2020 for potential delivery only on the following day. It really is uacceptable that Vodacom tout onlie upgrading yet can't do so speedily. They are advertising a service that they can not deliver. I am pretty much fed up with Vodacom. So much so that I am considering cancelling my contract as we, nd the subsequent upgrade.