Slow LTE Network speed

Hi Vodacom

I opened a new LTE 10Mbps uncapped contract in December 2022. Up until now i have been experiencing slow network speeds daily. I need to restart the router a couple of time per day to be able to work.

- I contacted the call center on numerous occasions only to be told that they have "re synced" my line. The next day the network speed drops again. - Also went to a Vodacom store to get the firmware of the router updated. It did not make a difference.

Before opening the contract your website indicated that the coverage in my area was good. I'm sure you can understand my frustration as I cannot work like this. I am a single person using this line.

Please advise if I may cancel contract without paying a penalty? I am not getting the service as advertised.

Account Number: I***