NP
Nigel P

1 reviews | Active since Aug 2019

10 Sept 2024, 05:28

Slow Internet Speeds Stop throttling US

I am current locked into a 24 month Home Network with vodacom... The Issue I have is that 8 of 10 time I don't have a stable connection and the signal keep dropping and I experience that dreadful loading wheel when watching a movie. I pay every month to have this service available to at what was signed for at present I am luck to get through watching a movie without it being throttled... I do regular speed test but this don't help either.. can I just have access to what I am paying for. The Vodacom sim in my fone tends to work better then my home internet

0
Replies (2)
Vodacom
Vodacom's reply10 Sept 2024, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
NP
Nigel P's update12 Sept 2024, 18:05
Reviewer Update
No contact made to date..