JS
Johan S

1 reviews | Active since Jun 2023

10 Jul 2024, 10:21

Slow Internet Speed, signed up for 50mbps but Im getting around 7mbps

Good day, I have signed up for the LTE internet which is suppose to give me 50mbps speed, but I'm getting around 7 - 10mbps speed, which is much less. I have also moved the unit around the house. When I have signed up, I have screen grabbed where it says that my address do have the 4G and 5G Vodacom internet, but I'm experiencing slow speed. I also want to find out about my debit order, when this will go off. When this is all resolved, I will update the rating. Thanks

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Replies (1)
Vodacom
Vodacom's reply10 Jul 2024, 10:49
Official
 
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team