Slow internet from Vodacom

Since Friday the 16th 2019 our internet has been very slow at best most of the time it just off. We logged a call and was told it's a general problem and that it was vumatel's problem. When calling vumatel we told it's vodacom's. As client's we are caught up in between these two companies who don't care about their clients. It's very frustrating as our businesses rely on this, month end they get full payments from us as customers yet we dont get a full package. I need this resolved and as a matter of fact our payments should be pro rated since we don't get what we signed up for.