Slow/ bad/ non service

On Thursday 14/01/2016 My father upgraded his contract.<br> He was advised that the SIM will be active within 24 hours.<br> By Sunday the SIM still was not active, and we went back to the store where he did the upgrade.<br> <br> Once there I also app**** for a contract of my own, while querying why his SIM was not activated.<br> <br> We were advised that both requests will be finalized on Monday.<br> <br> Monday came and the query still was not finalized and I was advised that Trade partner support was handling the query.<br> <br> By 16h40 oin Monday I was advised that it was still not finalized and that it will be done on Tuesday.<br> <br> Today (Tuesday) at 15h30 I was advised that it will take another 24 hours.<br> <br> And that they can not process my application as they need to wait for my father's SIM to be activated 1st (This is TWO different queries)<br> <br> I now have to wait another 24 hours, and I still did not get any feedback.<br> <br> I really feel this is not client centric service at best this is very poor service delivery.<br> <br> It has been almost a week to activate a SIM and process an application 3 days, and nothing was done.