MF
Moreno F

1 reviews | Active since Sept 2017

24 Aug 2022, 12:17

Slow - As Well as Un-Reachable

Slow - As Well as Un-Reachable Today is 24 August. On 17 August - I received notification from Vodacom. They discontinued my service - AND handed me over to their lawyers: vvm.co.za Demanding money from me. For a service I had already cancelled in Feb 2022 when I changed over to Pre-Paid. I have been TRYING to Contact or Deal with Vodacom since 21 FEB. ALMOST EVERY DAY - receiving 4 e-mails in response to over 40 Complaints / Pleas / Threats I have NEVER received a single account bill for an outstanding amount. I have NEVER received a Demand for unpaid bills. I have NEVER received a threat of Legal Intervention. JUST an automated SMS after SIX months of trying to raise a peep out of them. And now - After contacting their attorneys - after 4 attempts at half-hour intervals - AND contacting V V M's website administrator I got a response! And after JUST ONE set of e-mails on one day . . . No further responses or replies to my further-mails!

***?

0
Replies (2)
Vodacom
Vodacom's reply24 Aug 2022, 13:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MF
Moreno F's update25 Aug 2022, 14:11
Reviewer Update
A Big Thank-You to Vodacom Legal Div.

Problem solved - Quickly!