Slow and *********** customer service
Over the past year I have submitted transfer of ownership applications on more than one occasion, for the same transfer of ownership. I am now due for an upgrade, which I need because my phone dies within 30min, but I can't upgrade because there is now someone else's ID number attached to my contract. Vodacom has managed to turn a really basic administrative process into a complete mess. I spent hours yesterday and again this morning at the Vodacom shop but even the capable consultant is at a loss for words, because now the system is extremely slow and the latest application is in a queue and there is no indication of how long it will take. Absolutely pathetic service. Vodacom customers pay a premium for contracts, data and airtime but clearly do not get premium customer service in return.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team(