slothful and embarrassing service

Dear Service Provider

Its with out most disgust that I write this review.

my cell phone was booked in on the 7th of December under job Number ***2 at the Vodacom Kimberley new park repair centre.

I got an extremely disappointing SMs from your repair centre please see below.

Dear Vodacom Repairs Client

Due to Festive Season our HEAD OFFICE ARC will be closed and therefore there will be a delay in spares until the 28/12/2022.

Happy Festive Season

Kind Regards

it was already festive season when I booked my phone,this information should have been discussed with me then so that I can make an informed decision, but instead I was put in a rat race only to be told that I may have to wait for another 2 weeks or who knows how long.

the story of this phone repair is extremely frustrating because I booked in my phone a while back for LCD screen replacement and speaker(loud speaker). I paid for bought and only the screen was replaced but speaker not. I reported the matter and because I was busy at that time, I told the store that I needed the phone and couldn't afford to be without a phone for long time again. after some few months later I can in and I was told that it's beyond three months and they couldn't help me again, needless to say this condition was not mentioned to me.

I left the matter and decided to move on. however the speaker eventual gave in complete and I took it in for replacement and was given a lousy R100 discount. I feel that I am been taken for a ride and not really been delt with the respect that I deserve. I have been very tolerant but this is to much.

I need Vodacom to fast track this repair or make sure I get that part and my phone back.

I refuse to wait until the 28th. if I was told I could have gone somewhere else and not have paid.

I am really unhappy with this service and won't stand for it. I used to be a Vodacom network user since 2001 but recently moved to MTN because of the deteriorating service at Vodacom.

can I get better feedback for this job. because the above is unacceptable.

thank you

Thapelo Mohitlhi job number: ***2 cell: ***