# Sloth Service Shocking

I am so shocked at the level of experience received from Vodacom I want Nashua Mobile back. I will be cancelling my contract the level and support that I have received is totally unacceptable to say the least. I lost my cell phone on Saturday night, we made contact with the call centre after 45 minutes of holding. The women who assisted us gave me such attitude it was totally unprofessional. It took me three times to block my phone which was then eventually done on the third attempt. I went into Vodacom on Tuesday to get a simcard swop, I was told that I had to pay cash R70 in order to do this. I never had to do this with Nashua Mobile so why the change all of a sudden, this went onto my existing account. Secondly with the call centre I get asked security questions to which I do not have the answers anymore as this was years ago when I was still with Nashua Mobile. No one has ever bothered updating my details so much for FICA? Secondly I don't think Vodacom will have to do this anymore as I am going to change to Cell C without a doubt in my mind. After doing the Simcard Swop I was told that I would be active in 2 to 4 hours?? I am still not active today!