Sloppy vodacom customer care services.

I recently had a rear occurrence where my boy subscribed to recurring data bundles and used some as well as voice minutes. He basically got confused as we also signed up with Vodacom fibre.... which came online two days later from when incident occurred. I've been a customer now for 12 years with Vodacom, never ever been late on payments or what so ever. I have spent lots of time now over the phone trying to contact them.... Initially I was going to be credited with the unused minutes and data, got the email to *** more phone calls where told to lodge issue again, as Vodacom isn't willing to agree with realistic payment terms...it is a matter of this is what we will do no matter your circumstances. MY concern is that when reversing their deduction it will effect future credit applications, but for now I'm left with no other choice as I cant afford the abnormal payment....I'm sure someone will contact me and spin a ****ty story that the query is being attended and so forth....I do understand that Vodacom delivers a service which must be paid for but this wasn't done on purpose....unfortunately my boy didn't know any better. spoke with Dyllan Canterbury, was helpfull to certain degree....also to Mokelo when I lodge issue and was giver Ref: ***.....also to Philisiwe, very unhelpful, "Vodacom want their money" attitude....told me to lodge query again (ref: Philisiwe_10Nov.20_13H25)..... I will not be able to make this payment or will be reversing such a big debit amount as I'm left with no other choice.