1 reviews | Active since Apr 2017

18 Apr 2017, 14:44

SLOPPY SLOPPY SERVICE VODACOM!!!!!

<p>I app**** via the Vodacom website (vodacom online) for a new contract (my vodacom pre-paid number to be converted to contract) as my current handset device is busted and I am desperately need a new device.</p> <p> </p> <p>A consutant named Fergus from Vodacom contact centre called me last week Thursday to process the online application and he went through the formalities with me, also advised about the credit check my application still needs to undergo etc - he also informed me that the handset device that I have chosen is a promotion that is currently running however they do not have stock , but I will be included in the next batch of customers to receive the next batch of stock that comes in. I also explained to him the above - I need a handset urgently, and that I hope the process for the awaiting stock wont be long - he advised that he wasnt sure but will call back with more info and to inform me if everything is fine with my application.</p> <p> </p> <p>I choose the current promotion - Apple iPhone 32GB on MySmart (R349 p/mx 24mnths)</p> <p> </p> <p>To date, NO ONE HAS CONTACTED ME REGARDING THIS. I AM WILLING TO LOOK ELSEWHERE FOR THE SAME DEAL AS IT IS THE SERVICE THAT ONE RECEIVES THAT ACTUALLY COUNTS!! So VODACOM, tell me...</p> <p> </p> <p>What do I do now? Should I plae my contract elsewhere or continue to wait another 5years for Fergus or anyone representing VODACOM to call back and assist or keep me updated on what is happening with my application???</p>

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Replies (4)
Vodacom
Vodacom's reply18 Apr 2017, 15:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Apr 2017, 07:58
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

Roderique Lategan

's update19 Apr 2017, 08:47
Reviewer Update

Hi,

Thank you for the response but It is the almost 9am and book one has contacted yet regarding my application..?

What's happening? Do I qualify or not?

Please guys - feedback is important!I am patiently waiting for that phone call...

Tx

Vodacom
Vodacom's reply19 Apr 2017, 16:59
Official

Dear Customer

As per the feedback received the Sales Team has been in contact with you and provided feedback on the application.

Regards

RoderiqueLategan