SLOPPY ADMIN FROM VODACOM

Item: Vodacom
Rating: 1
Author: Eugene M

Hi- see attached email from your Margo hereunder.

1/ why have we not received the credit for R149x 14mths (R2086 + VAT).

2/ Why is my payment of R2500 end Dec2022 not been credited yet?

3/ Have you removed the data section on the ***as no sim was issued from inception of contract therefore no data was be used.

Subject: Credit processed

Good day dear client

Please note that the query was found to be in your favour and a credit has been processed for ***.

You will receive a SMS prompting you to rate my service. We’d love to hear your feedback.

Regards

Margo

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jan 2023, 12:09

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Jan 2023, 12:09

Official

Best regards,

Vodacom's replyOfficial

09 Jan 2023, 14:53

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we could not reach you however responded to the account holder via email.
Regards Consumer Website Team

Best regards,

Vodacom's reply09 Jan 2023, 14:53

Official

Best regards,